If an item has fraying threads or missing parts, please inform us. While we will do a quick check for issues before washing, things might escape our notice. If an item has been seen to be damaged we will bag it separately to return to you if it is unsafe to wash it. If we should accidentally damage an item of clothing beyond repair, please inform us so that we might provide compensation in the form of a similar item of equal value, or credit fair market value of that item towards future services. If an item should require handwashing or dry cleaning it should not be included with your wash and fold laundry.